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	<title>Tim Piazza&#039;s BzzMatters &#187; social media</title>
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	<link>http://bzzmatters.com</link>
	<description>Online marketing and social media perspectives</description>
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		<title>Tim Talks at Barcamp Nashville 2010</title>
		<link>http://bzzmatters.com/2010/10/25/tim-talks-at-barcamp-nashville-2010/</link>
		<comments>http://bzzmatters.com/2010/10/25/tim-talks-at-barcamp-nashville-2010/#comments</comments>
		<pubDate>Tue, 26 Oct 2010 00:32:18 +0000</pubDate>
		<dc:creator>tim piazza</dc:creator>
				<category><![CDATA[social media]]></category>
		<category><![CDATA[barcamp]]></category>
		<category><![CDATA[joomla]]></category>
		<category><![CDATA[wordpress]]></category>

		<guid isPermaLink="false">http://www.bzzmatters.com/?p=550</guid>
		<description><![CDATA[I had the extreme pleasure of driving down to Nashville last week to deliver a presentation on &#8220;Making the Jump from WordPress to Joomla. The gist of my talk is that WordPress is a great blogging platform, and many times it&#8217;s the perfect platform for a tightly focused web publishing project. But when it comes [...]]]></description>
			<content:encoded><![CDATA[<p>I had the extreme pleasure of driving down to Nashville last week to deliver a presentation on &#8220;Making the Jump from WordPress to Joomla. The gist of my talk is that WordPress is a great blogging platform, and many times it&#8217;s the perfect platform for a tightly focused web publishing project. But when it comes to business sites that involve hundreds or thousands of content pages, there is simply no way that WordPress can handle things on the back-end. The very features that make it great for blogs and smaller projects are the limitations that prevent it from being a robust content management system.</p>
<p>The folks at Barcamp Nashville recorded the audio, and they&#8217;re going to synch it up to my slides, but for now, you can enjoy the pictures and imaging what the heck I was saying as I rocketed through 100 slides in thirty minutes.</p>
<div style="width:425px"><strong><a href="http://www.slideshare.net/TimPIazza/jump-to-joomla-barcamp-nashville-2010-5560873" title="Jump to Joomla - Barcamp Nashville 2010">Jump to Joomla &#8211; Barcamp Nashville 2010</a></strong>
<div style="padding:5px 0 12px">View more <a href="http://www.slideshare.net/">presentations</a> from <a href="http://www.slideshare.net/TimPIazza">TimPIazza</a>.</div>
</div>
<p>I want to thank everyone at <a href="http://www.barcampnashville.org/bcn10/">Barcamp Nashville</a> for welcoming me. It was really a blast, and I wish I could have stayed for the after-parties.</p>
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		<title>Exploit the Restrictions of News Writing to Create Link Bait</title>
		<link>http://bzzmatters.com/2010/10/06/exploit-the-restrictions-of-news-writing-to-create-link-bait/</link>
		<comments>http://bzzmatters.com/2010/10/06/exploit-the-restrictions-of-news-writing-to-create-link-bait/#comments</comments>
		<pubDate>Wed, 06 Oct 2010 16:08:44 +0000</pubDate>
		<dc:creator>tim piazza</dc:creator>
				<category><![CDATA[social media]]></category>
		<category><![CDATA[Tactics]]></category>
		<category><![CDATA[blogging]]></category>
		<category><![CDATA[blogophere]]></category>

		<guid isPermaLink="false">http://www.bzzmatters.com/?p=541</guid>
		<description><![CDATA[Monday&#8217;s news brought the world an evocative story about a painting by 19th Century Italian artist Giovanni Boldini discovered in the Paris flat of a woman who locked the door in the late 1930&#8242;s and never returned. The painting went undiscovered for more than 70 years until her death at the age of 91. Do [...]]]></description>
			<content:encoded><![CDATA[<p><a href="http://bzzmatters.com/files/2010/10/bzzmatters-giovanni-boldini.jpg"><img class="aligncenter size-medium wp-image-542" src="http://www.bzzmatters.com/blog/wp-content/uploads/2010/10/bzzmatters-giovanni-boldini-235x300.jpg" alt="bzzmatters-giovanni-boldini" width="235" height="300" /></a><br />
Monday&#8217;s news brought the world an evocative story about a painting by 19th Century Italian artist Giovanni Boldini discovered in the Paris flat of a woman who locked the door in the late 1930&#8242;s and never returned. The painting went undiscovered for more than 70 years until her death at the age of 91. Do you hear that buzz? It&#8217;s the sound of Facebook, Twitter, and the blogosphere echoing the original story, posted on the U.K.&#8217;s <a href="http://www.telegraph.co.uk/news/worldnews/europe/france/8042281/Parisian-flat-containing-2.1-million-painting-lay-untouched-for-70-years.html" target="_blank">Daily Telegraph website</a>.</p>
<p>But all I hear are echoes. No one is adding to the story, no one is seizing opportunity.  The original story makes for great link-bait, which is a good reason that it propagated so quickly. It is the modern day equivalent to discovering a Pharoah&#8217;s tomb. People are suddenly curious about the story behind the apartment, and why it was left untouched, with rent paid for more than 70 years.</p>
<p>This is an opportunity to drive more traffic to your website through cleverly crafted link-bait. Add to the conversation and provide your own highly interesting story by looking a little deeper into the unanswered questions. Newspaper articles always leave questions, it&#8217;s inherent in their brief and to-the-point expository style.</p>
<p>By now, you should have read the original story in the Telegraph. If you haven&#8217;t, <a href="http://www.telegraph.co.uk/news/worldnews/europe/france/8042281/Parisian-flat-containing-2.1-million-painting-lay-untouched-for-70-years.html" target="_blank">hit the link</a> and then come back. You&#8217;ll be glad you did. In the original story, the former owner of the apartment, Mrs. de Florian, was referred to as a &#8220;demimondaine&#8221;. This is the name given to a highly-paid prostitute in the early 20th century and a rather contentious claim about a woman who left Paris for the USA at the age of  nineteen or twenty years. Was this a snide comment by the paper&#8217;s editor, or is there something more that we are not being told? Some investigation could provide even more revealing details, making for an interesting blog post that builds on the original story.</p>
<p>Then there is the painting itself. The original article supplied some wonderful photographs of the apartment as it was discovered untouched since the 1930&#8242;s, but none of the paintings in those photographs were of the discovered masterpiece, which has never been publicly shown and recently sold at auction for nearly $3,000,000.  Yet if the painting was auctioned, shouldn&#8217;t there be a photograph? As it turns out, Olivier Choppin-Janvry, the discoverer of Boldini&#8217;s painting, is an auctioneer who was hired to dispose of the late Mrs. de Florian&#8217;s property in Paris. His auction house published a photo of the painting, that the original author missed or chose not to publish.</p>
<p>There are so many juicy details to discover in a simple news story, so why would you settle for simply reposting something that has already been done? Thirty minutes of research can provide an entirely new angle, and one that is tailored to your site, your message, and your audience.</p>
<p>I&#8217;ve given you a start, so have at it, and please share with me the results of your original take on this fascinating story by posting a link in the comments section of this blog. I look forward to it!</p>
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		<title>Business Branding on Facebook-The Right Way</title>
		<link>http://bzzmatters.com/2010/08/18/business-branding-on-facebook-the-right-way/</link>
		<comments>http://bzzmatters.com/2010/08/18/business-branding-on-facebook-the-right-way/#comments</comments>
		<pubDate>Wed, 18 Aug 2010 16:14:15 +0000</pubDate>
		<dc:creator>tim piazza</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Perspective]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[brand ambassadors]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[social marketing]]></category>

		<guid isPermaLink="false">http://www.bzzmatters.com/?p=533</guid>
		<description><![CDATA[Today&#8217;s most popular social networking site has been suffering from growing pains, mostly surrounding the idea of how to monetize their audience of one half billion members. That&#8217;s about 5,000 times the number of people who watch the Superbowl, so you would think that capitalizing on that audience share through advertising would work, but it [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://bzzmatters.com/files/2010/08/branding-bzzmatters.jpg" alt="branding-bzzmatters-tim-piazza" width="450" height="265" class="aligncenter size-full wp-image-525" />Today&#8217;s most popular social networking site has been suffering from growing pains, mostly surrounding the idea of how to monetize their audience of one half billion members. That&#8217;s about 5,000 times the number of people who watch the Superbowl, so you would think that capitalizing on that audience share through advertising would work, but it doesn&#8217;t&#8211;at least not for the kind of ads Facebook displays and the kind of money advertisers are willing to pay.</p>
<p>Instead, Facebook hopes to build the same sort of success with businesses that they have had with people&#8217;s personal pages. They want to be the one place where people go to look for, learn about, and engage with businesses. To accomplish this goal they need to encourage businesses to join Facebook, and that is why they created the Fan Page.</p>
<p>Facebook doesn&#8217;t even call them Fan Pages anymore. Instead, they are simply called Pages. Your page lets you build a presence on Facebook, engage with your audience, spread your message, connect with Facebook users on your website, and encourage conversations. Custom tabs can be created to feature coupons, promote specials, share videos, and set up events. It&#8217;s a full palette of features, and it&#8217;s just for businesses, brands, and non-profit agencies.</p>
<p>The dangerous side of your business presence comes in the way customers perceive your presence. When they are connecting with your business, they may think they are connecting with you. If they have a bad experience with one of your representatives, they may take their complaints to your Facebook Page because they expect this to be the online equivalent of asking to speak to the owner.</p>
<p>To add another complication, what if the person they are complaining about also happens to be one of your Facebook page administrators? That complaint could be deleted and you wouldn&#8217;t know about it unless there was an even bigger backlash because of it. Large businesses have marketing, public relations, or customer care groups to handle these situations. But for smaller businesses, there are only two courses I see to this situation. You either need to be your own Facebook Page administrator, or you need to bring in help from outside. This is where the social marketing experts come in.</p>
<p>Social marketing experts can set up your page for you, develop guidelines for Facebook engagement, monitor your presence, promote your brand, and provide a direct channel of communication to the top when there is a problem that needs your attention. This service isn&#8217;t free, but in the context of a marketing budget, you should be able to identify a level of service that suits any business.</p>
<p>How is Facebook going to make money with Pages? Nobody knows at this point, but you can be certain that once businesses are engaging with their customers on Facebook, they will not want to stop. In the future, a Facebook Page will likely come with a price tag. But for now, the time is right to add your business to the mix and start connecting with your customers.</p>
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		<title>How Low Does the Bar Go?</title>
		<link>http://bzzmatters.com/2010/02/15/how-low-does-the-bar-go/</link>
		<comments>http://bzzmatters.com/2010/02/15/how-low-does-the-bar-go/#comments</comments>
		<pubDate>Mon, 15 Feb 2010 17:42:20 +0000</pubDate>
		<dc:creator>tim piazza</dc:creator>
				<category><![CDATA[social media]]></category>
		<category><![CDATA[blogging]]></category>
		<category><![CDATA[blogs]]></category>

		<guid isPermaLink="false">http://www.bzzmatters.com/?p=461</guid>
		<description><![CDATA[I was browsing my Facebook account on my iPhone over my morning espresso and spotted a video that a friend had linked to. My thought was &#8220;wow, this is really viral worthy&#8221;. I&#8217;m sure you&#8217;ve done that, too. You see something and it hits that sweet spot between amazing and delightful. I switched over to [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://bzzmatters.com/files/2010/02/limbo-bzzmatters-tim-piazza.jpg" alt="limbo-bzzmatters-tim-piazza" width="450" height="265" class="aligncenter size-full wp-image-525" />I was browsing my <a href="http://www.facebook.com/bzzmatters">Facebook</a> account on my iPhone over my morning espresso and spotted a video that a friend had linked to. My thought was &#8220;wow, this is really viral worthy&#8221;. I&#8217;m sure you&#8217;ve done that, too. You see something and it hits that sweet spot between amazing and delightful.</p>
<p>I switched over to the laptop and checked GoDaddy for <a href="http://viralworthy.com">viralworthy.com</a> and it was available. I grabbed it. I mean, why not? If I could easily post the stuff that I think is really worthy of attention, I become a filter for others. If people happen to like the way I filter, maybe they&#8217;ll pay attention to my website.</p>
<p>A few weeks ago I had stumbled upon a site called <a href="http://waxinandmilkin.com">waxinandmilkin.com</a> that was very simple, just great pictures and comments. It was elegant, simple, and engaging. I liked their taste. I liked it so much that I poked into their source code and saw they used a site called Tumblr to create their blog. I made a mental note&#8211;must do something with <a href="http://Tumblr.com">Tumblr</a>.</p>
<p>You see where this is going, right? In less than 1 hour, <a href="http://viralworthy.com">http://viralworthy.com</a> went live. I plugged in a few quick favorite videos, a quote about advertising, and set up my Twitter, Gmail, Disqus, and Facebook feeds. I downloaded the Tumblr iPhone app, scheduled a few posts for later release, and I&#8217;m rolling. Easy Peasy. Too easy.</p>
<p>The experience has left me with a number of unanswerable questions that can be distilled to this: When creating a web destination is so easy, does it diminish value or enhance value of the web community? I&#8217;m glad it&#8217;s easy. But I&#8217;m also glad that I don&#8217;t make my living designing web pages anymore. Both web design and programming have become a commodity. And when the bar is lowered, the noise floor rises exponentially. It becomes increasingly more difficult to find the quality among the rubbish.</p>
<p>The more the bar is lowered, the more filtering we need. The best filters will always be people that you trust and respect. Brands who engage in social media should take notice. The more noise in your channel, the more people will tune you out. Understand what your social media priorities are and keep them in focus. Be dynamic, be personal, but don&#8217;t make noise for its own sake. We have enough of that already, thank you.</p>
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		<title>Texting Acronym Glossary</title>
		<link>http://bzzmatters.com/2010/02/02/texting-acronym-glossary/</link>
		<comments>http://bzzmatters.com/2010/02/02/texting-acronym-glossary/#comments</comments>
		<pubDate>Tue, 02 Feb 2010 15:35:10 +0000</pubDate>
		<dc:creator>tim piazza</dc:creator>
				<category><![CDATA[social media]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Skype]]></category>
		<category><![CDATA[twitter]]></category>

		<guid isPermaLink="false">http://www.bzzmatters.com/?p=498</guid>
		<description><![CDATA[Online chat has been around for a long time, even longer than you might think. Chat was popular on BBS systems and online services that pre-date the web by as much as a decade, and many shorthand acronyms came from that time. ROFL was one of those puzzling responses a &#8220;newbie&#8221; might come across. It [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://www.bzzmatters.com/blog/wp-content/uploads/2010/02/dictionary-300x199.jpg" alt="dictionary" width="455" height="300" class="aligncenter size-medium wp-image-503" />Online chat has been around for a long time, even longer than you might think. Chat was popular on BBS systems and online services that pre-date the web by as much as a decade, and many shorthand acronyms came from that time. ROFL was one of those puzzling responses a &#8220;newbie&#8221; might come across. It made no sense if you didn&#8217;t see it in context. But if it immediately followed something outrageously funny that someone posted, you might figure out that it was shorthand for &#8220;rolling on the floor, laughing&#8221;.</p>
<p>With Facebook, massively multiplayer online games, Twitter and Skype, chat remains a popular means of communication, though it&#8217;s usually referred to as &#8220;texting&#8221; now. If you&#8217;re new to text messaging, you might be confused by some of the acronyms you encounter. Here&#8217;s a glossary that will get you started on the right foot.<span id="more-498"></span></p>
<p><strong>AAMOF</strong> &#8211; As A Matter Of Fact<br />
<strong>AFAIK</strong> &#8211; As Far As I Know<br />
<strong>AFK</strong> &#8211; Away From Keyboard<br />
<strong>ASAP</strong> &#8211; As Soon As Possible<br />
<strong>BBL</strong> &#8211; Be Back Later<br />
<strong>BRB</strong> &#8211; Be Right Back<br />
<strong>BTW</strong> &#8211; By The Way<br />
<strong>CU</strong> &#8211; see you<br />
<strong>CUL8R</strong> &#8211; see you Later<br />
<strong>EZ</strong> &#8211; Easy<br />
<strong>F2F</strong> &#8211; Face to Face<br />
<strong>FAQ</strong> &#8211; Frequently Asked Questions<br />
<strong>FWIW</strong> &#8211; For What It’s Worth<br />
<strong>FYI</strong> &#8211; For Your Information<br />
<strong>GG</strong> &#8211; Good Game<br />
<strong>GTG</strong> &#8211; Got To Go<br />
<strong>HAND</strong> &#8211; Have A Nice Day<br />
<strong>HTH</strong> &#8211; Hope That Helps<br />
<strong>IAC</strong> &#8211; In Any Case<br />
<strong>IIRC</strong> &#8211; If I Remember Correctly<br />
<strong>J/K</strong> &#8211; Just Kidding<br />
<strong>IMHO</strong> &#8211; In My Humble Opinion<br />
<strong>IMNSHO</strong> &#8211; In My Not-So-Humble Opinion<br />
<strong>IMO</strong> &#8211; In My Opinion<br />
<strong>IOW</strong> &#8211; In Other Words<br />
<strong>IRL</strong> &#8211; In Real Life<br />
<strong>LOL</strong> &#8211; Laughing Out Loud<br />
<strong>NRN</strong> &#8211; No Reply Necessary<br />
<strong>OMG</strong> &#8211; Oh My God<br />
<strong>OTOH</strong> &#8211; On The Other Hand<br />
<strong>ROFL</strong> &#8211; Rolling On the Floor Laughing<br />
<strong>ROFLMAO</strong> &#8211; Rolling On the Floor Laughing My Ass Off<br />
<strong>THX</strong> &#8211; Thanks<br />
<strong>TIA</strong> &#8211; Thanks In Advance<br />
<strong>TTYL8R</strong> &#8211; Talk To You Later<br />
<strong>WTF</strong> &#8211; What The F**k</p>
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		<title>Activating Social Change Through Social Media</title>
		<link>http://bzzmatters.com/2009/09/05/activating-social-change-through-social-media/</link>
		<comments>http://bzzmatters.com/2009/09/05/activating-social-change-through-social-media/#comments</comments>
		<pubDate>Sat, 05 Sep 2009 18:55:50 +0000</pubDate>
		<dc:creator>tim piazza</dc:creator>
				<category><![CDATA[social media]]></category>
		<category><![CDATA[cultivating relationships]]></category>
		<category><![CDATA[micro-communities]]></category>

		<guid isPermaLink="false">http://www.bzzmatters.com/?p=431</guid>
		<description><![CDATA[Do you believe computers can change the world? In 1992 I fell into a debate with my then-girlfriend about computer technology and online communities. To her, computers were a waste of time, a distraction from things that really mattered. She was a writer. She wrote with pen and pad. I was a computer junkie, desktop [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://i29.photobucket.com/albums/c259/Sunglssesatnite9/pictures/kindness.jpg" alt="KindLIke.Us social community of kindness" class="aligncenter" width="450" height="325" /></p>
<p>Do you believe computers can change the world? In 1992 I fell into a debate with my then-girlfriend about computer technology and online communities. To her, computers were a waste of time, a distraction from things that really mattered. She was a writer. She wrote with pen and pad. I was a computer junkie, desktop publisher, and online forum moderator. I wrote too, but my writing was conversational and with people I only knew through my screen and keyboard.<span id="more-431"></span></p>
<p>She resigned her side of the debate when I spoke passionately about how the online world could change society, education, nationalism, and everything. I argued that in the computer world, people were not judged by age, gender, economic status, accent, or country of origin. You were valued based on what you said and how you said it. That was before online video, photographic avatars, and social media sites that share your birthday and &#8220;which sex in the city character you are most like&#8221;.</p>
<p>Slowly I watched my revolution take place, while at the same time, I watched my utopian dreams shattered by spam, porn, gambling, big media, and online shopping. The old networks are gone, replaced by the internet, which has expanded into an unimaginably brilliant universe where the best and the worst of everything co-exists. Still, I never forgot my dream.</p>
<p>How we spend our time online is up to us. We can watch reruns of &#8220;The Family Guy&#8221; or we can attend lectures at Harvard or Stanford from anywhere in the world. We can shop until we drop, or we can invest in people&#8217;s future through micro-financing sites like <a href="http://www.kiva.org">Kiva.org</a>. Ultimate, how we spend our time defines us.</p>
<p>I recently decided to use some of my time differently. I created a social networking site built around the simple idea of kindness. The site brings together people and humanitarian organizations in a new way. My reasoning is that there is strength in numbers and a community of kind people can impact the world meaningfully beneficent ways.</p>
<p>Are you activating social change through social media? How are you making a difference? Tell me at <a href="http://www.kindlike.us">KindLike.Us</a></p>
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		<title>Learn to Recognize the Conversation Killer</title>
		<link>http://bzzmatters.com/2009/09/03/learn-to-recognize-the-conversation-killer/</link>
		<comments>http://bzzmatters.com/2009/09/03/learn-to-recognize-the-conversation-killer/#comments</comments>
		<pubDate>Thu, 03 Sep 2009 21:03:40 +0000</pubDate>
		<dc:creator>tim piazza</dc:creator>
				<category><![CDATA[social media]]></category>
		<category><![CDATA[micro-communities]]></category>
		<category><![CDATA[social marketing]]></category>

		<guid isPermaLink="false">http://www.bzzmatters.com/?p=418</guid>
		<description><![CDATA[Have you ever come across a conversation like this, either on line or in person? Person 1: I&#8217;d like to know what people think about the color Red. Red is used frequently, but is it the best color? Can Red be improved? Let&#8217;s talk about it. Person 2: Red is a nice color. Person 1: [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://i17.photobucket.com/albums/b79/twiztidzuggalo/gag.jpg" alt="Killing Converastions in social communities" class="aligncenter" width="450" height="325" /></p>
<p>Have you ever come across a conversation like this, either on line or in person?</p>
<p><strong>Person 1:</strong> <em>I&#8217;d like to know what people think about the color Red. Red is used frequently, but is it the best color? Can Red be improved? Let&#8217;s talk about it.</em><span id="more-418"></span></p>
<p><strong>Person 2:</strong> <em>Red is a nice color.</em></p>
<p><strong>Person 1:</strong> <em>We&#8217;ve already established that. Why don&#8217;t you say something new about Red?</em></p>
<p><strong>Person 2:</strong> <em>I like Red. I also like other colors that are in the Red family, especially the family of Autumn colors.</em></p>
<p><strong>Person 1:</strong><em> There&#8217;s no such thing as &#8220;Autumn colors&#8221; You can see every color in Autumn.</em></p>
<p><strong>Person 3:</strong> <em>Green. It&#8217;s far more attractive and soothing than Red.</em></p>
<p><strong>Person 1:</strong> <em>You don&#8217;t know what you&#8217;re talking about. There are many greens that are far more jarring than Red.</em></p>
<p><strong>Person 3:</strong> <em>I&#8217;m talking about the soothing Greens.</em></p>
<p><strong>Person 1:</strong> <em>You said Green. Not Some Greens. Now you are changing your position.</em></p>
<p><strong>Person 3:</strong> <em>I meant the more soothing Greens.</em></p>
<p><strong>Person 1:</strong> <em>Yet that&#8217;s not what you said. Besides, I started this out asking about Red. You haven&#8217;t said anything constructive about Red. You really don&#8217;t know how to have a constructive conversation.</em></p>
<p><strong>Person 3:</strong> <em>You are an idiot. I&#8217;m out of here.</em></p>
<p><strong>Person 1:</strong> <em>You are only giving up because you cannot support a healthy debate. It seems like I&#8217;m the only person who understands Red.</em></p>
<p><strong>Person 4:</strong><em> If you think nobody else understands Red, why did you ask for other opinions?</em></p>
<p><strong>Person 1:</strong><em> I didn&#8217;t say that nobody else understands Red. You are putting words in my mouth.</em></p>
<p><strong>Person 4:</strong><em> This <em>IS</em> idiotic. I&#8217;m leaving too.</em></p>
<p><strong>Person 1:</strong> <em>Person 2, we haven&#8217;t heard from you lately. We were having a good conversation. What else do you think about Red?</em></p>
<p><strong>Person 1:</strong> <em>Red is a decent color, but we could make it better if we could work together to identify its weakness and make them stronger.</em></p>
<p><strong>Person 1:</strong><em> It seems like nobody really cares about Red as much as I do.</em></p>
<p>As a community moderator, you will occasionally come across someone in a forum who appears at first to be a valuable contributor but serves to alienate many other readers and participants. The above conversation is a contrived example of what sometimes happens within online communities, but it&#8217;s not a far stretch. If you are in the role of being the community moderator, it&#8217;s your job to deal with the conflicts and issues these people create. But how?</p>
<p>There is no right answer. Each situation is going to be different because the dynamics of the community and those involved in the conflicts will create a unique set of issues. Some communities welcome a benevolent monarch who looks out for the community&#8217;s well being. Others prefer anarchy and react strongly to any show of rank that places one above the others. Yet in every case, the goal is the same. Reduce the conflict without creating a larger one by your actions as moderator.</p>
<p>Online communities generally react strongly to unilateral decisions by the moderators. To keep peace within the community you need to be fair to a fault. You need to consider all options, and give advance warning of your intended action to get buy-in from a majority of the community. If you do not get buy-in, it&#8217;s probably the wrong action.</p>
<p>Always treat your community with respect and it will flourish.</p>
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		<title>Who Is the Top Social Media Expert?</title>
		<link>http://bzzmatters.com/2009/07/30/who-is-the-top-social-media-expert/</link>
		<comments>http://bzzmatters.com/2009/07/30/who-is-the-top-social-media-expert/#comments</comments>
		<pubDate>Thu, 30 Jul 2009 18:24:32 +0000</pubDate>
		<dc:creator>tim piazza</dc:creator>
				<category><![CDATA[social media]]></category>
		<category><![CDATA[Tactics]]></category>
		<category><![CDATA[Brian Solis]]></category>
		<category><![CDATA[Chris Brogan]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Flickr]]></category>
		<category><![CDATA[Giovanni Gallucci]]></category>
		<category><![CDATA[google]]></category>
		<category><![CDATA[Peter Shankman]]></category>
		<category><![CDATA[seo]]></category>
		<category><![CDATA[twitter]]></category>

		<guid isPermaLink="false">http://www.bzzmatters.com/?p=387</guid>
		<description><![CDATA[Today I tried an interesting experiment. I googled &#8220;social media expert&#8221;. I wanted to see who would take Google&#8217;s #1 spot. It wasn&#8217;t Chris Brogan, whom I would have guessed. Today&#8217;s top dog is Giovanni Gallucci. I had never heard of Giovanni, and unless you&#8217;re from Texas, it&#8217;s probable that you never have heard of [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://i76.photobucket.com/albums/j34/janztwinz/Anime/Roleplay/Kiss.jpg" alt="Social Media Rock Stars" class="aligncenter" width="450" height="350" /></p>
<p>Today I tried an interesting experiment. I googled &#8220;social media expert&#8221;. I wanted to see who would take Google&#8217;s #1 spot.</p>
<p>It wasn&#8217;t Chris Brogan, whom I would have guessed. Today&#8217;s top dog is Giovanni Gallucci. I had never heard of Giovanni, and unless you&#8217;re from Texas, it&#8217;s probable that you never have heard of him either. <span id="more-387"></span>Giovanni lives in Dallas and over the last couple years he has made an impressive effort to position himself as a social media maven. I can&#8217;t knock that. It&#8217;s what anyone who wants to create an independent career in social media should be doing. If you look at his efforts, there is much to learn. Giovanni shows what it takes to gain traction as a social media professional.</p>
<p>To the established social media pros, the A-list, Giovanni Gallucci appears to represent everything that they warn people against. Self-proclaimed rock stars, experts, and ninjas do not present the perfect picture of credibility. There are plenty of articles about what to look for in your social media expert and what to watch out for, and it seems that they all caution us about guys who look very much like Gallucci. He calls himself an expert and a ninja. He alludes to press coverage but doesn&#8217;t show examples. He lists clients but doesn&#8217;t offer specifics on what he did for them. These points that do not stand up to suspicious scrutiny, and I recommend changing those aspects of his website, but I would not write the man off because his approach is more aggressive. His formula is working. He is the #1 social media expert in Google&#8217;s eyes.</p>
<p>How did Giovanni Gallucci steal the top spot from the likes of social media A-listers like Chris Brogan, Brian Solis, and Peter Shankman? He did it with focused SEO. Giovanni decided to optimize for &#8220;social media expert&#8221;, so that is the title given to his website. Within the content, you&#8217;ll find social media mentioned numerous times, along with words like &#8220;ninja&#8221;, &#8220;buzz&#8221; and &#8220;marketing&#8221;. The man understands on-site SEO and he has used it masterfully. He also has massive offsite SEO through profiles on more than twenty social networks, content on sites like SlideShare, YouTube, and  Flickr, and an active presence on Twitter and other sites. He presents a focused and consistent picture of himself, and knows what he wants people to remember about him. This is personal branding at its finest. Gallucci seems like a smart, hard working, likable guy and I expect that he will continue to work his way toward a position on the social media A-list.</p>
<p>Where is the lesson in this experiment? First, no matter how strong your presence is online and offline, the top spot in any search engine can still be won by someone who is fully committed to that task. Chris Brogan used to occupy Google&#8217;s number one position. Chris still has the single most recognizable name in social media marketing, but it looks like Giovanni is in the race and hungry for victory.</p>
<p>Second, there is no such thing as an overnight success. It takes time and effort to not only learn the trade, but to market your skills and create a reputation. Giovanni can work five times harder than everyone else, and it will still take time to grow reputation and wide recognition. But it may take less time to achieve a high level of success because there are examples to follow and an industry that is hot for expertise.</p>
<p>And the last lesson I take from this experiment is that even though the experts say &#8220;don&#8217;t call yourself an expert, rock star, or  ninja&#8221;, perhaps doing those things is precisely what you should do because a) they&#8217;re not doing it, and b) they&#8217;re talking about it. They promote awareness of the terms and refuse to apply the same terms to themselves, creating an opportunity for somebody else. Kudos to Giovanni Gallucci for recognizing the power of calling himself a Social Media Expert.</p>
<p>I noticed that &#8220;social media ninja&#8221; is still up for grabs. We&#8217;ll talk later. I have some work to do.</p>
<p><em>Tim Piazza is the lead architect of social media and interactive marketing at Keller Crescent Advertising, Indiana&#8217;s largest independently owned advertising agency.  You can read Tim&#8217;s blog at <a href="http://www.bzzmatters.com">http://www.bzzmatters.com</a>, follow Tim on Twitter @TimPiazza and learn more about Keller Crescent Advertising at <a href="http://www.kellercrescentadvertising.com">http://www.kellercrescentadvertising.com</a></em></p>
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		<title>The Incredible Shrinking Internet</title>
		<link>http://bzzmatters.com/2009/07/16/the-incredible-shrinking-internet/</link>
		<comments>http://bzzmatters.com/2009/07/16/the-incredible-shrinking-internet/#comments</comments>
		<pubDate>Thu, 16 Jul 2009 19:36:19 +0000</pubDate>
		<dc:creator>tim piazza</dc:creator>
				<category><![CDATA[Perspective]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[micro-communities]]></category>

		<guid isPermaLink="false">http://www.bzzmatters.com/?p=357</guid>
		<description><![CDATA[There are now 183 million domain names registered around the world, a 17% increase over last year, but it is very likely that the web you experience is getting smaller and the reason is simple. The pace of internet growth has far out-scaled human proportions. It&#8217;s so big that without the familiarity of a consistent [...]]]></description>
			<content:encoded><![CDATA[<p><img src="http://i886.photobucket.com/albums/ac70/kuwan1960/tt5.jpg" alt="Is the Internet Shrinking?" class="aligncenter" width="450" height="250" /></p>
<p>There are now 183 million domain names registered around the world, a 17% increase over last year, but it is very likely that the web you experience is getting smaller and the reason is simple. The pace of internet growth has far out-scaled human proportions. It&#8217;s so big that without the familiarity of a consistent place, the internet would be overwhelming. Our natural response is to cull from the internet and make our individual experiences familiar and manageable. We find the places that we like, the sources that we trust, the communities that we feel affinity with, and we stick to those. This explains the fundamental reason for the success of Facebook and other social media sites. <span id="more-357"></span></p>
<p>Facebook is like an internet unto itself, but with a limited set of things you can do, and with a limited number of people you share the experience with. If the internet is worldwide, Facebook is your local coffee shop. You recognize people, you meet your friends there, you get introduced to their friends. You know what&#8217;s on the menu, and you have your favorite place to sit. While initially it feels like just another website, in a short time your friends find you and your experience becomes familiar, comfortable, personal, and participatory.</p>
<p>The Facebook experience can be so consuming that some web users have little time for anything else, and this is how the web gets smaller. As we cull, we limit ourselves to the familiar, where we read, watch, and participate. As our participation increases, we limit our experience of the larger web. The busier we get with our interests, the less time we have to introduce new ones. Social sites like Facebook make our experience feel complete, but manageable. This is their attraction, but potentially, also their Achilles Heel.</p>
<p>What would happen if your local coffee shop suddenly became immensely popular? It might become overcrowded and you wouldn&#8217;t be able to find a seat, or they could expand to accommodate their new customers. In either case, you experience would be disruptive, less accommodating, and more impersonal. This can also happen in the social web. You might realize one day that the Facebook network has grown so big that you no longer feel like it&#8217;s personal anymore. It has become like the web&#8211;and out-scaled its earlier human proportions. What then?</p>
<p>I believe the answer lies in micro-social communities, smaller, more focused, Facebook-like communities that connect people through some common interest, such as the community they live in, or a shared hobby or belief. Micro-social communities have the benefits of a social site, but are self-regulating in scale because of their narrow focus. By participating in a micro-social community that focuses on the place where you live, you can create connections that enhance your community experience as well as your online experience. Micro-social communities may still grow too big for comfort, it&#8217;s less likely because they are not trying to be all things to all people.</p>
<p>There are not many micro-social communities yet, but you can expect to see an explosion of them over the next few years as web applications for building social communities evolve. On the internet, the Next Big Thing is creating smaller, richer, more relevant experiences that connect you with your community, making the web increasingly personal.</p>
<p>What are your favorite micro-social communities? Tell me about them!</p>
<p><em>Tim Piazza is the lead architect of social media and interactive marketing at Keller Crescent Advertising, Indiana&#8217;s largest independently owned advertising agency.  You can read Tim&#8217;s blog at <a href="http://www.bzzmatters.com">http://www.bzzmatters.com</a>, follow Tim on Twitter @TimPiazza and learn more about Keller Crescent Advertising at <a href="http://www.kellercrescentadvertising.com">http://www.kellercrescentadvertising.com</a></em></p>
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		<title>Thoughts on Skimmer-social media hub</title>
		<link>http://bzzmatters.com/2009/03/26/thoughts-on-skimmer-social-media-hub/</link>
		<comments>http://bzzmatters.com/2009/03/26/thoughts-on-skimmer-social-media-hub/#comments</comments>
		<pubDate>Fri, 27 Mar 2009 02:40:59 +0000</pubDate>
		<dc:creator>tim piazza</dc:creator>
				<category><![CDATA[social media]]></category>
		<category><![CDATA[Blogger]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Fallon Worldwide]]></category>
		<category><![CDATA[Flickr]]></category>
		<category><![CDATA[Skimmer]]></category>
		<category><![CDATA[YouTube]]></category>

		<guid isPermaLink="false">http://www.bzzmatters.com/?p=142</guid>
		<description><![CDATA[Today I gave Skimmer a quick run-through. Skimmer is the social media consolidator conceived by Fallon Worldwide, the Minneapolis-based advertising agency. As a creative shop Fallon has done some nice work in print, television, and on the internet. Creating software is an interesting new direction and was worth giving the application some time and consideration. [...]]]></description>
			<content:encoded><![CDATA[</p>
<p>Today I gave Skimmer a quick run-through. Skimmer is the social media consolidator conceived by Fallon Worldwide, the Minneapolis-based advertising agency. As a creative shop Fallon has done some nice work in print, television, and on the internet. Creating software is an interesting new direction and was worth giving the application some time and consideration.<span id="more-142"></span></p>
<p>Skimmer is really cool because it puts all of these social media sites in one place on your computer. It&#8217;s like a two-way RSS feed between your computer and your favorite social media sites, as long as your favorite sites are Twitter, Facebook, Blogger, Flickr, and YouTube. I don&#8217;t doubt that they&#8217;ll expand the program to incorporate more social media sites if the application proves to be worthy of further investment.</p>
<p>Skimmer works well enough as a single platform to reach these different sites, but what I think is both truly clever and deeply concerning is that Fallon gets to track each user&#8217;s involvement on social media sites, including which ones and how much they interact with each. Marketers make money by understanding the behavior of large groups of people. The price you pay for this free application is that an advertising agency gets to scan your online behavior. Should we trust them?</p>
<p>I&#8217;m not especially concerned about Skimmer because it&#8217;s one thing to create an application and entirely another for the program to gain enough momentum that a significant population uses it. Many people will install Skimmer because it&#8217;s free but chances are it won&#8217;t be the one application you always leave running in the background. For those who do, they&#8217;ll enjoy an intimate relationship with the folks at Fallon.</p>
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